Privacy Policy

Privacy Policy

This Privacy Policy applies to the services provided by Clara Whitmore. You can contact us at info@carlawhitemore.uk.

We respect our customers’ privacy and handle personal information confidentially and in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018 where applicable.

1. Personal Information We Collect

We collect information you provide when placing an order, creating an account or contacting us, as well as certain information collected automatically when you visit our website. This may include:

  • First and last name
  • Full address
  • Email address
  • Telephone number
  • Payment and transaction information
  • IP address
  • Device and browser information
  • Information about your activity on our website

2. How We Use Your Information

We use personal information to:

  • Process and manage orders
  • Process payments
  • Send order confirmations and updates
  • Provide customer support
  • Send marketing communications and offers where you have consented
  • Improve our services and your website experience
  • Meet our legal obligations

3. Legal Bases for Processing

Depending on the purpose, we rely on:

  • Performance of a contract, such as processing your order
  • Your consent, such as for marketing communications
  • Compliance with legal obligations
  • Our legitimate interests in improving our services and preventing fraud, where these do not override your rights and interests

4. Sharing Information with Third Parties

We share personal information where necessary to provide our services, including with:

  • Payment service providers
  • Delivery and logistics companies
  • Technology and hosting providers

We may also disclose information to relevant authorities where required by law.

Where personal information is transferred internationally, we use the safeguards required by applicable data protection law.

5. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including meeting legal, accounting and reporting obligations.

Retention periods depend on the type of information, the reason for processing it and any applicable legal requirements.

6. Cookies

Our website uses cookies and similar technologies to:

  • Enable essential website functions
  • Analyse browsing activity
  • Improve the user experience
  • Support marketing activities

Where consent is required, we will request it before using these technologies. Advertising cookies require your consent. ICO

You can also manage or disable cookies through your browser settings. Disabling essential cookies may affect how the website works.

7. Your Rights

Subject to applicable conditions and exceptions, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, please contact:

📩 info@carlawhitemore.uk

If you believe your personal information has not been handled lawfully, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint. ICO

8. Contact Details

Trading name: Clara Whitmore

📩 Email: info@carlawhitemore.uk