Returns policy

Returns Policy

At Clara Whitmore, we do our best to ensure our customers are completely satisfied. However, we understand that you may sometimes wish to return an item. Below, you’ll find all the information about our returns policy.

Return Conditions

  • Returns can only be requested once the items have been physically delivered.
  • You may request a return within 30 days of receiving your parcel.
  • You are responsible for return shipping costs, including any international postage charges.
  • Items must be unused, unwashed, undamaged and in their original condition, with all tags and labels still attached.
  • You may try clothing on, but it must not be worn for an extended period.
  • We do not accept returns of items deliberately ordered in multiple sizes with the intention of returning some of them.

How to Return an Item

  1. Email your return request within 30 days of receiving your parcel to: 📩 info@carlawhitemore.uk.
  2. We will provide the return address for our logistics partner.
  3. Send the items at your own expense, including any applicable customs charges.
  4. We recommend using a tracked delivery service.

Refunds

Once we have received your items and checked their condition, we will issue your refund within 30 days using the original payment method.

In some cases, we may offer alternatives, such as a partial refund or store credit, to provide a quicker and more convenient solution and help you avoid high return postage costs.

Responsibility

  • We are not responsible for missing parcels where tracking confirms delivery to the address provided.
  • You are responsible for ensuring that your delivery address is correct.
  • Any address errors must be reported within 24 hours of placing your order.

Contact

If you have any questions about returns, please contact us at: 📩 info@carlawhitemore.uk.